A 12-unit apartment complex owner in Santa Rosa struggled with rising maintenance expenses, unexpected repair costs, and inconsistent service from vendors. These issues cut into the property’s profitability and made it difficult to maintain consistent cash flow.
After partnering with Axxa Property Management in Santa Rosa, the property owner reduced annual maintenance costs by 35%, streamlined repair processes, and improved tenant satisfaction, ultimately increasing lease renewals and cash flow.
Client Profile & Property Overview
- Client Profile: Multifamily property owner with a 12-unit apartment building.
- Location: Santa Rosa, CA.
- Property Type: 12-unit complex consisting of a mix of 1- and 2-bedroom apartments.
- Previous Maintenance Costs: $18,000 annually (before Axxa Property Management took over).
- New Maintenance Costs: $11,700 annually (after Axxa’s proactive maintenance program).
- Challenge: Rising maintenance expenses, vendor inconsistency, and frequent emergency repairs.
- Objective: Implement a cost-effective Santa Rosa property management maintenance strategy to cut expenses and improve property efficiency.
Challenges Faced by the Property Owner
Before hiring Axxa Property Management in Santa Rosa, the owner experienced three major maintenance-related challenges:
- High Repair Costs: The property owner lacked access to preferred vendor pricing, leading to higher labor and material costs for repairs.
- Frequent Emergency Repairs: Reactive maintenance led to costly, last-minute service calls, disrupting tenant satisfaction.
- Inconsistent Vendor Service: Working with unreliable vendors resulted in delays, incomplete repairs, and tenant complaints.
Without an experienced Santa Rosa property management company, these inefficiencies led to financial instability and frustrated tenants, impacting lease renewals and overall property performance.
How Axxa Property Management in Santa Rosa Solved These Issues
✅ Proactive Maintenance Strategy Implementation
- Conducted a comprehensive property inspection to identify and address minor maintenance issues before they became costly.
- Established a preventative maintenance schedule, reducing the need for emergency repairs.
- Created a tenant maintenance request system, ensuring issues were addressed promptly and efficiently.
✅ Cost Reduction Through Vendor Negotiation
- Leveraged long-term relationships with local contractors to secure discounted rates on labor and materials.
- Switched to preferred maintenance vendors with proven track records of quality service and reliability.
- Introduced bulk purchasing discounts for property-wide upgrades, reducing per-unit maintenance costs.
✅ Tenant Communication & Lease Renewal Improvements
- Improved response times for maintenance requests, increasing tenant satisfaction and reducing complaints.
- Implemented routine property inspections, ensuring units remained in good condition and preventing costly repairs.
- Increased lease renewal rates by offering well-maintained, hassle-free living experiences.
With these Santa Rosa property management solutions, the owner significantly cut repair costs, increased efficiency, and improved tenant retention.
The Results: Lower Maintenance Costs & Higher Tenant Satisfaction
- Annual Maintenance Cost Reduction: $18,000 → $11,700 (35% savings).
- Fewer Emergency Repairs: Reduced unplanned maintenance calls by 50%.
- Higher Tenant Retention: Lease renewals increased by 30% due to improved maintenance services.
- Improved Cash Flow: Reduced expenses allowed the owner to increase profitability.
This case study proves that hiring a professional Santa Rosa property management company is essential for multifamily property owners looking to control costs and improve tenant retention.
Why Santa Rosa Multifamily Owners Choose Axxa Property Management
Many Santa Rosa apartment owners struggle with high repair costs, maintenance delays, and tenant dissatisfaction. Axxa Property Management in Santa Rosa provides:
✅ Proactive maintenance strategies to prevent costly repairs
✅ Access to preferred vendors with discounted pricing
✅ Tenant satisfaction programs to increase lease renewals
✅ Full-service property management to optimize operational efficiency
If your multifamily property in Santa Rosa is losing money due to excessive maintenance costs, it’s time to work with Axxa Property Management in Santa Rosa.
Are You Spending Too Much on Maintenance for Your Santa Rosa Apartment Complex?
If high repair costs and unreliable vendors are cutting into your rental income, Axxa Property Management in Santa Rosa can help you save money and increase tenant satisfaction.
📞 Call 707-370-4656 today or visit AxxaPropertyManagement.com to lower your maintenance costs!